Customer Service

At Soulgems, we strive to provide you with the best possible customer service. Whether you have questions about your order, need assistance with a product, or simply want more information, Soulgems is here to help.

How to Reach Us

1. Email
   You can always send us an email at:
   Email: info@soulgems.eu
   We strive to respond to all emails within 24 hours.

2. WhatsApp
   For quick and easy communication, you can also reach us via WhatsApp. Send us a message at:
   WhatsApp: +34 603 495 723
   We are available on WhatsApp Monday to Friday, from 9:00 to 18:00

 

Frequently Asked Questions (FAQ)

We have a comprehensive FAQ page where you can find answers to commonly asked questions about orders, shipping, returns, and more. Feel free to take a look before reaching out to us.

Address

Our office is located in Spain:
Address: 12593 Moncofa, Spain

For the full address, please contact us if needed.

 

Social Media

Stay updated with the latest news, offers, and more by following us on social media:

Facebook: Soulgems
Instagram: @soulgems.eu
TikTok: @soulgems

 

Call-Back Request

Unable to reach us? Leave your details using our call-back request form, and we will call you back as soon as possible.

 

Questions?

If you have any questions or need assistance, please do not hesitate to contact us using one of the methods above. We are here to help!